Defining your process goals is really important, which is why we need to look at them separately. To get you thinking about it, let's continue with the examples from earlier. For a novelist, a process goal might be to get up an hour early each morning and write 500 words. Again, using the call center example, most call agents politely try to keep the conversation formal even when the caller tries deviating the communication. The tone of the conversation makes the audience appreciate the formality level of the conversation. During interviews, the formality of the tone helps make the content delivered by the interviewee sound believable. Lastly, tone helps one develop an identity. As indicated, you regard certain people as commanding, comical, or reserved based on their tone, among other factors. Again, try recalling which celebrity or politician sounds convincing, professional, commanding, or angry. The tone is connected to the way people feel the emotion you are trying to communicate. In some cases, the tone contradicts the intended emotion distorting the emotion. Search YouTube for industrial strikes in the United Kingdom and the United States and listen to the pitch and tone of the leaders. Now search for industrial strikes in any African or Asian countries that speak English and listen to the pitch and tone of the leaders. The tools needed to remember directions are three of your most reliable: association, imagination, and linking. The primary difficulty with remembering directions is that too much unfamiliar and often repetitive information is fed into your memory at one time, so that all you remember are bits and pieces. Did he say make a left or right at the light? And by the way, which light was it? The third or the fourth? Does that include the blinking light coming up, or just actual traffic lights? By the time you try to sort all of this out, you're so confused you can barely remember how to drive your car, let alone the directions.

The chances are great that you have experienced the above scenario at least once, if not more often, in your life. But by using your memory tools, you don't ever have to be clueless on the road again. The first thing to do when getting directions is to establish a peg. It may be as simple as that. For the entrepreneurial outcome goal, process goals could revolve around approaching potential customers, for example, calling ten prospects every day and building up the sales pipeline. Use this initial exercise as an initial draft of your outcome and mid-level goals. Only you can decide the right number of circles and the precise nature of your goals. Then return to it and draw it again. Get an A3 pad or a flipchart and write out a larger one with as many circles as you need but retain the three levels of goals and one overarching outcome goal. If you don't have a large piece of paper to hand, tape together two sheets of A4. In contrast to what I said earlier about putting up platitudes from social media up on your wall, this goal-mapping article is something I want you to put up there. Where is your outcome goal in all this? Am I suggesting that you forget about it altogether? Then comment on the tone variation or lack of tone variation in the selected leaders of the industrial leaders. Go further and comment on the pitch of the selected leaders of the industrial strikes. Then, listen to any speech by Barack Obama and a speech by Teresa May. Which of the two sounds convincing and natural to listen to? Focusing on the United States, there are four types of distances that people use to communicate on a face-to-face basis. These distances are intimate, personal distance, social distance, and public distance. Starting with intimate distance, it is used for highly confidential exchanges as zero to two feet of space between two individuals marks this zone.

An example of intimate distance includes two people hugging, standing side-by-side, or holding hands. Individuals intimate distance share a unique level of comfort with one another. If one is not comfortable with someone approaching them in the intimate zone, he/she will experience a significant deal of social discomfort. Remember that a peg is a familiar place where you file or put unfamiliar information. It's best to ask the person giving you the directions for a landmark. For example, if you are told to go down four blocks, and after that take a left, you don't know how many blocks the person is counting: Is he starting with the one that you're on, or the next one? However, if you ask the person, What's on the corner where I take the left? The pizzeria becomes your peg. Let Your Imagination Lead the Way Now it's time to use your imagination. Another problem with getting directions is that left and right can get confusing. If you're told to take the first left after you take the fourth right down past the third traffic light, it's almost guaranteed that you're going to confuse those numbers the moment you get back on the road. However, if you turn to your memory tools once again, what do you do when faced with remembering abstract concepts? Certainly not. What I am suggesting is that you focus on the process goals that we are about to define and trust that you will make progress towards your outcome goal. Our tendency to focus too heavily on our outcome goals - and cause ourselves self-destructive increases in anxiety and self-doubt - is illustrated neatly by the ancient story of an aspiring young Zen archer who was being observed in archery training alongside his peers by two renowned Zen masters. The young archer had a reputation for talent in archery, but on this occasion he appeared to be missing the target and was becoming frustrated. One Zen master turned to the other and asked what he thought might be behind the surprising lapse in performance. The Zen master smiled. Building our process goals

Remember Anders Ericsson from article 3. He's the scientist that has spent his entire career studying the highest achievers, the elite of the elite, in a whole range of pursuits from musicianship to chess-playing to sales. The one factor that he identified that distinguished these highest achievers from the rest was nothing to do with innate ability - it was the amount of time they had spent over their careers in deliberate practice. Firstly, personal distance is used for talking with family as well as close acquaintances. Even though it grants an individual a little more space compared to the intimate distance, it is still proximity to that of intimacy and may involve touching. The personal distance can range from two to four feet. Akin to intimate distance, if a stranger walks into the personal zone, the one is likely to feel uneasy being in such proximity with the stranger. Secondly, there is the social distance that used in business exchanges or when meeting new people and interacting with groups of people. Compared to the other distances, social distance has a larger range in the range that it can incorporate. Its range is four to twelve feet, and it depends on the context. It is used among students, acquaintances, or co-workers. As expected, most participants in the social distance do not show physical contact with one another. Generally, people are likely to be very specific concerning the degree of social distance that is preferred, as some require more physical distance compared to others. You turn them into something concrete. In this case, you need to turn the abstract words left and right into something concrete and memorable. You have to choose the words that work best for you. For right now, you'll use lambs for left and rabbits for right. But, of course, not just a few lambs standing around looking bored, but a whole pack of lambs making loud noises, with their fur flying and heads bobbing. Use the same exaggeration technique for rabbits. Now what do you think of when you hear the word left?

That's right, lambs. And for right? Correct--rabbits. Head science 5. We've established our outcome goal and our mid-level goals. Before identifying our process goals, we need to dive into what Ericsson discovered about deliberate practice. There are two things that we need to remember here. First, success is not just about investing time in your pursuit although you will, of course, need to do that. Remember that the so-called `Ten Thousand Hour Rule' is a myth and a misinterpretation of Ericsson's work. There is no magic threshold at which you will achieve mastery but there is a causal relationship between cumulative time spent in deliberate practice and achievement. Second, it is possible to invest time and still not succeed if your practice is not deliberate. What does Ericsson mean by deliberate practice? He identified a number of characteristics: In most cases, the individual will adjust backward or forward to get the appropriate social distance necessary for social interactions. Thirdly, we have public distance, which is twelve or more feet between individuals. An example of public distance is where two people sit on a bench in a public park. In most cases, the two people on a bench in a public park will sit at the farthest ends of each other to preserve the public space. Each of the earlier types of proximity will significantly influence an individual's perception of what is the appropriate type of distance in specific contexts. One of the factors that contribute to individual perceptions of how proxemics should be used is culture. Individuals from different cultures show different viewpoints on what the appropriate persona;